How to make changes to an insurance policy

No one is immune from mistakes: neither the specialist of the client office of the insurance company, nor you yourself when filling out an online form to purchase a policy. If an inaccuracy crept into the insurance contract or it was necessary to make changes, this is not a reason to terminate the document. However, do not delay editing. How to proceed if you need to correct or replace the data in the insurance, tells Mafin Media.


Amendments to individual insurance contracts , regardless of whether it is correcting a typo, changing a surname or adding a driver to an OSAGO policy, requires sending an application to the insurer.

Who is applying . It is the policyholder or his representative acting under power of attorney that should apply to the insurance company.

When changes are required Edits should be made when any discrepancy is identified – errors, inaccuracies, typos, incorrect calculation of the insurance premium – and when personal, registration data or some terms of the contract are changed.

Applications can be sent to the insurer:

  • on the correction of the personal data of the policyholder, the insured person or the beneficiary;
  • on making financial changes to the terms of the insurance contract;
  • on the appointment of a beneficiary in the event of the death of the insured.

A change in the policy that could lead to a revision of the terms of the insurance – for example, the owner of the insurance wants to replace himself with another person – is not possible. We’ll have to sign a new contract.

Also, it will not be possible to make changes to the validity period of the policy.

How to direct . If corrections require a paper policy – in writing directly at the office of the insurance company. Employees will issue an application and help you fill it out correctly. If the insurance was issued in the form of an electronic document – both in electronic form and in writing when contacting the insurance company.

The insurer has the right to be guided by internal regulations and refuse to amend the policy. Therefore, if you need to make changes and changes in the contract, you should consult with a specialist of the insurance company.

Personal data

During the term of the insurance contract, the policyholder is obliged to immediately notify the insurer of new information specified in the contract. In compulsory motor insurance (OSAGO), this is enshrined in law ( clause 8, article 15 of the Federal Law “On OSAGO” ), in a voluntary requirement can be found in the rules of companies.

This is what an application for making changes to personal data looks like:

How to fill out an application correctly . This information will be provided by the insurer. For one company, only those fields that require editing are filled in – for example, if the passport has changed, only the data of the new document is indicated in the corresponding fields. The remaining columns are not filled in. Other insurers must also indicate the old data in the column.

In order for the insurance company to promptly consider the request, in addition to the application to the insurance client whose personal data has changed, it is necessary to prepare documents confirming the change in information about him.

Contract terms and financial changes

At the conclusion of the contract, the insurance company and the policyholder agree on all conditions for the fulfillment of obligations. However, life circumstances may make their own adjustments and the client may need to change or even exclude certain provisions in the contract, for example, the frequency of payment of the policy, the purchase of additional insurance programs or the refusal of them.

You need to know that some changes (for example, changing the list of drivers in the OSAGO agreement) may require additional payment of the insurance premium .

And in case of a typo or an error in the information that affects the amount of contributions, the client of the insurance company must demand the difference and indicate the details for the transfer.

How to edit an OSAGO policy

Typical errors in a paper OSAGO policy are typos in the last name, first name, patronymic of the insured, date of birth, information about the vehicle (VIN code or license plate of the car, make and model), and so on. The insurer is obliged to correct the information in which an error was made, regardless of whose fault it happened.

In addition to personal data, the registration documents of the car may also change, for example PTS and STS , including when reissuing papers to another driver. And the calculated data, those that are associated with determining the cost of OSAGO: base rate , bonus-malus coefficients (CBM) , KVS and so on.

Due to the large amount of data that identifies drivers and vehicles, it is important to carefully check every completed field. An employee of the insurance company enters them manually and is obliged to transfer the completed policy to the client for verification.

It is also possible to correct the OSAGO policy if the documents for the car were lost or stolen . In this case, the client of the insurance company, who received duplicate auto documents, has the right to reflect the changes in the insurance.

Most changes made to the policy do not affect the insurance payment, but, for example, if the degree of risk increases or decreases (a driver is added, the length of service changes) or increases, decreases, an insurance period is added, additional payment may be required or, conversely, a refund to the client.

In some cases, insurance organizations refuse to make changes to the current OSAGO insurance policy and offer to purchase a new one. The Bank of Russia, in its information letter, indicated that this was a violation of the current legislation of the Russian Federation.

e-OSAGO edits

In the case of issuing an electronic policy (e-OSAGO), the insured himself enters the data and can declare the necessary changes to the insurance online on the page of the personal account of the insurance company.

To issue an electronic application, you need to find the function “Make changes to the policy” and indicate the reason for the re-issuance, and then fill out the form with the correct data. The response from the insurance company and the new version of the policy form will be reflected in your personal account, then the policy can be printed or downloaded to your device.

Important caveat : you should not make changes to the policy yourself, even if it is an offensive typo in the name. From a legal point of view, these actions are illegal, and, most likely, such a violation as forgery of documents will be seen in them. Making a new form is a formality that will not take much time.

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